Careers at NEFCU

We're looking for a Front Desk Member Service Associate to join the NEFCU team at our Harvest Lane branch! This team member will be the "face" of our flagship location. This team member will listen attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncover member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refer members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Must feel comfortable in fast paced environments.
• Previous customer service experience required.
• Previous experience with Microsoft Office required.

Benefits include, but not limited to, medical, dental, vision, 401k match, vacation time, student debt relief, and continuing education resources.

E.O.E.

We are hiring for a Senior Loan Servicing Associate! This team member will be a part of the New England Federal Credit Union Business Loan Servicing department. The Senior Loan Servicing Associate carries out the duties related to maintenance and servicing of multiple types of loan records of basic and more higher-level tasks and processes. Follows established procedures as they apply to servicing loans including the processing of loan documents, preparing reports, letters and notices to members, processing requests, emails, facsimiles and phone calls to assist members with a wide variety of concerns and general and more complex servicing of their loans. Provides the highest level of quality member service while acting as a resource for others in the department and throughout the organization. Provides servicing of loan products post loan origination/closing.

Specific duties include:

• Service loans within the loan portfolio, including loan system setup/review for integrity of key loan data fields, processing of member requests for loan transactions, loan payoff requests, disbursements, billing/statements, loan research and maintenance via all NEFCU channels. Take action on requests, workflows, and emails. Create/update procedures. Reduce risk to the Credit Union by ensuring member satisfaction. Responsible for loan report reviews, performing system maintenance and ensuring system data integrity throughout loan portfolio including system quality control and verification processes.
• Perform assigned loan servicing functions, some more complex and of higher levels, to include some or all of the following areas of responsibility: Training and development of staff, leader of department projects and functions, Escrow set-up, disbursements, escrow analysis, Credit bureau reporting and disputes, insurance plan servicing (collateral protection, debt protection, GAP, credit insurance), loan modification review, preparation and system updates, insurance claims, tracking to ensure perfected lien position, investor and participation reporting, remitting and reconciliation, discharges, releases and other loan servicing activities following general servicing standards and requirements. With support and direction from Managers and Supervisors, lead Loan Servicing Department initiatives, special projects, procedure and work􀃗ow updates and training.
• Troubleshoot account-specific problems, as well as identify anomalies and trends that may indicate a larger issue. Maintain a thorough and comprehensive understanding of the organization’s products, lending policy, and familiarity with regulatory requirements which apply to Loan Servicing. Assists management to identify efficiencies, make recommendations for process changes, or find ways to reduce expenses.
• Work directly with investors, taxing authority, insurance agents, internal department, branch personnel. attorneys and auditors with various loan servicing inquiries, situations and problems. May coordinate, and act as Loan Servicing point person for audits and exam.
• Answers questions, including those more complex in nature, from members regarding the mortgage and loan documents, balance owing, escrow status, payment breakdown and other basic and more complex matters pertaining to loans.
• Perform system software regression and testing for system upgrades, processes and functionality.
• Conduct specific tests to examine system tools from end-user perspective.
• Completes any forms, documents or notices required by private mortgage insurer, third party vendor, government entity or investor as directed.
• Maintain and assist with cross-training in various other duties to provide support and coverage within the department. Act as backup for all Loan Servicing duties as needed to ensure all tasks remain current.

Skills and Qualifications: 

• Three years to five years of similar or related experience, including preparatory experience.
• A high school degree or equivalent
• In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Effective problem-solving skills
• Solid attention to detail and accuracy skills

E.O.E.

New England Federal Credit Union/VSECU is hiring for an experienced VP, Consumer Lending! Reporting to the Senior Vice president, Co-Chief Lending Officer-Consumer and Asset Recovery/Collections, the VP of Consumer Lending develops, implements, and oversees the credit union's consumer lending programs, processes, and teams, including direct and indirect lending. This position is responsible for the growth of the Credit Union's consumer loan portfolio by creating a frictionless member experience and through delivery of operational excellence in all facets of the loan origination cycle. In addition, this position will ensure compliance with credit union consumer lending policies; assist in development of consumer lending policy; and manage consumer lending activity to meet credit union goals and objectives.

Specific duties include:

• Responsible for overseeing the Consumer lending Department in meeting organizational objectives and expectations. This includes portfolio growth, product development, streamlined operations, and adaptation to market conditions to increase member engagement. Develops, proposes, gains acceptance for and implements consumer lending program policy and strategy; leads activity related to new consumer lending product development. Develops and recommends changes to rates, risk models, underwriting standards, programs, policies, instant approval parameters, and procedures as appropriate to achieve desired production levels and credit quality. Collaborates with Asset Recovery/Collections to adapt to market conditions and ensure consistency in applying underwriting standards.
• Provides leadership and strategic direction to all areas of responsibility including origination, processing, underwriting, and closing/funding. Works collaboratively and across the organization with managers, supervisors, and staff involved in the origination, fulfillment, and servicing of consumer loans, to ensure accurate, responsive, and timely review, processing, underwriting, funding, and reporting of loans. Collaborates with Green/Impact Lending to develop and implement programs that are aligned with our strategic impact objectives.
• Oversees the operational systems, processes and procedures to maximize service levels by reducing or eliminating unnecessary processes and documentation, while enhancing communications and timely follow through. Ensure that systems, processes, and guidelines including data management and reporting are fully leveraged to meet department goals, service expectations, and that department staff are receiving what they need to be successful in their work. Ensure audit requests are fulfilled and any recommendations resulting from exams and audits are implemented. Collaborates with all key stakeholders in the execution of strategic and operational activities. Exercises management level loan review and decisioning authority as needed. Supervises AVP, Consumer Loan Operations.
• Oversee the underwriting and sales functions of the department with a strong emphasis on strategic development of department and a focus on the credit union and community needs. Ensure that the process for considering new or updated products is inclusive of lending department and organizational stakeholders and meets credit union goals. Responsible for developing the consumer loan portfolio with a balance between profitability and appropriate risk, including product line concentrations. Supervisors the AVP, Consumer Loan Sales.
• Ensures staff are educated, trained, and actively participating in NEFCU Member Relationship Development and Lender Development Programs. Drives success of program by nurturing environment of coaching, mentoring, and holding staff accountable to goals and by working with managers & training resources to educate, measure, and reward staff for appropriate sales and use of these products.

Qualifications: 

• Eight years to 10 years of similar or related experience, including preparatory experience.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. 
• Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
• Knowledge of State and Federal regulations affecting consumer and student loans.
• Knowledge of consumer loan policies, procedures, products, and services.

E.O.E.

New England Federal Credit Union is searching for a Mortgage Assistant to join our growing team! The Mortgage Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking and answering all incoming calls for the team and providing support to our membership within the hours of 8:30AM – 5:00PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages daily phone queue, provides back-up coverage for the front desk, and monitors e-mail volume in a timely manner. Provides borrowers with accurate information, schedules quality appointments, and ensures borrowers are prepared for their appointments.
• Manages mortgage loan application pipeline in conjunction with Mortgage Loan Officers and Mortgage Loan Processors. Tracks statuses of loan conditions, organizes documents from members, and provides regular and timely communication to Realtors as needed for Appraisal Contingency, Financing Contingency, Closing dates and any file issues. Sends timely thank you e-mails and requests for feedback to Realtors post-closing.
• Maintains member satisfaction as measured by the survey card with a 95% level at “meets” or “exceeds” ratings.
• Maintains proficiency in software programs such as Mortgagebot POS/LOS, Phoenix, Mercury Network and OnBase
• Able to manage pre-approval “roll-overs”, pre-approval updates, redisclosures, and member inquiries alongside Mortgage Loan Officer, especially during extended absence or vacation.
• Maintains knowledge of FHLMC, FNMA, NEFCU portfolio, VHFA, FHA, VA, RD and Mortgage Insurance guidelines. Stays up to date on mortgage products and programs within the mortgage industry. Completes all assigned training and certifications on or before assigned due dates and to quality level expectations.
• Exhibits problem-solving and decision-making skills, utilizing department and investor resources as needed. Assists members in cross-selling other Credit Union programs and services.
• Maintains and understanding of all facets of the mortgage application and closing process.

Qualifications:

• High School degree or equivalent.
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

 E.O.E

We’re currently seeking an experienced Mortgage Closer to join our Mortgage Operations group! This team member will efficiently and accurately prepare mortgage loans for closing, in accordance with mortgage and credit union guidelines, while meeting various deadlines and maintaining member satisfaction levels.

Specific duties include:

• Requests, follow upon, and evaluates incoming information and documentation (including payoffs) from Real Estate law firms, Processing, Servicing, and Underwriting to ensure it is complete and accurate and meets underwriting guidelines. Uploads document to and updates information in the mortgage loan origination system (LOS) with accuracy.
• Balances funding sheet with Real Estate Attorney or Title company, Funds mortgage loans on the funding date, which includes transferring Closing agent and Borrower closing funds, via wire transfer or a transfer via NEFCU’s core retail banking software.
• Maintains positive relations with Real Estate Law Firms and Title Companies.
• Exhibits problem-solving and decision-making skills. Relies on various underwriting guideline resources and/or mortgage department manuals, as needed. Has awareness of when to brainstorm with fellow mortgage staff members and/or third parties to resolve issues.
• Manages closing pipeline to efficiently manage trade compliance closing and funding dates. Able to organize and prioritize a large pipeline of document packages and document revisions. Works overtime as needed to effectively manage the pipeline. Works in conjunction with closing team and Real Estate Law Firms to achieve maximum efficiency and best practices resulting in members satisfaction.
• Exhibits excellent attention to detail, organization, interpersonal, and listening skills.
• Communicates effectively, via phone and email. Able to explain complex scenarios, in an appropriate manner and tone, without grammatical or spelling errors.
• Acquires and maintains knowledge of credit union mortgage loan program offerings, secondary market and underwriting guidelines as applicable to the role, federal compliance regulations, and credit union policies through ongoing education.

Qualifications: 

• A high school degree or equivalent.
• Previous experience with Microsoft Office required. 
• Must be able to work in a fast-paced environment.

E.O.E.

New England Federal Credit Union is looking for a Senior Collector to join the team! This role helps to maintain a financially sound portfolio through early intervention and advanced collections practices including phone calls, collection letters and in person interviews. Performs collection and recovery of funds and property from credit union members for all accounts greater than 16 days past due including advanced handling for legal action, foreclosure, deceased member estates, bankruptcy, loan modifications, repossessions, etc. Must be proficient in the collections functions and will be able to perform all basic and advanced collection processes and practices including title issues, secondary / sold loans, HAMP, CPI and LPS claim filing and other associated processes. Works closely with management on complicated accounts. Works as a mentor to team and provides training for new staff.

Specific duties include: 

• Responsible for collections and recovery of delinquent accounts greater than 16 days past due, including advanced collections. Works from and manages a work queue and performs various tasks to collect funds and property from members who are past due. Includes placing and receiving calls, sending follow up letters, and advanced communications during various stage of delinquency. Works with the member to determine the reason for delinquency and how to best assist and helps counseling members concerning their financial obligations and offering suggestions and alternatives. Determines if a loan modification may be appropriate and explores options with the member and sends appropriate agreement for modification. Works with the member and legal firms on foreclosure alternatives, and assists with stipulation agreements, deed in lieu or short sales and obtains necessary documents.
• Responsible for all processes associated with and manages past due, repossessed, vacant, foreclosed, estate and OREO properties. Performs and schedules property inspections and prepares repossessed/foreclosed property for resale. Works with vendors to transfer utilities and coordinate property maintenance and repair as needed. Assists with maintaining and managing foreclosed and marketed properties, including winter shoveling, cleaning tasks and working with auctioneer or realtor. Responsible for attending auction sales and bids on behalf of the Credit Union or FNMA/Secondary Markets. Coordinates and assists with filing of LPS, PMI and hazard claims, tracking expenses and performing GL review. Works with Loss Prevention/Fraud Department on any fraud related issues. Attends court mediation meetings, modification sessions, estate hearings, small claims/court hearings, and assists with legal action as needed. Prepares the required documentation for third party and court action and assists with small claim judgment requests, wage garnishment, payment plans, placements with collection agencies and attorneys and collection account tracking.
• Maintains and files copies of all communications and updates system notes. Adds systems warnings and lockouts for past due and charged off accounts. Performs research for returned mail/bad addresses. Works closely with members, Loan Servicing, Product Operations and DMV to assist with follow up on registration of vehicles and title and lien holder requirements.
• Responsible for Deposit Recovery/Negative Share account handling and performs negative account tasks, follow ups, adds/removes accounts from ODP, posts payments to negative shares, and processes deposit recovery charge offs. Updates FIS / Penley with charge off recovery payments and balances due. Reviews accounts for funds availability and alerts Collections Assistant/Clerk to processes small balance transfers in accordance with security agreement in an effort to keep loans current. Communicates with credit bureaus and other parties to provide information about delinquent accounts and confirmation of payments received when applicable.
• Participates on special projects. Performs system testing for enhancements and upgrades. Troubleshoots system issues and errors. Handles year end 1099 review, processing and reporting. Actively works to identify process improvement and looks for areas where efficiencies can be created. Assists with vendor due diligence, compliance review and updating procedures. Performs other duties as assigned.
• Assists with new hire training and on-going training needs to expand collections staff skillsets. Looks to advance the collectors knowledge base. Acts as mentor and subject matter expert on collection matters. Acts as a second-tier advisory for loan modification requests and Fannie Mae/Freddie Mac related handling.
• Ability to handle and provide back up for all non-transactional and maintenance functions for the Collection Assistant (Clerk) functions including assistance with opening and processing incoming mail; managing the Team email box and incoming faxes; researching non-sufficient funds and check rejects; Assists other departments with transactional approval requests and verification and discusses pending loan request with consumer lending for members who are in default on a CU loan or have history of default.

 Skills and Qualifications:

• Three to five years of similar or related experience including preparatory experience.
• Experience working in a credit union or collections environment or a comparable combination of education and experience
• Familiarity with credit union operations, products, and services. 
• Strong customer service skills.
• Good knowledge and understanding of collections operations and procedures and good knowledge of repossessions, foreclosures, modifications, estates, and bankruptcy processes.

E.O.E.

New England Federal Credit Union is looking for a Consumer Loan Officer to join the team! This role is responsible for analyzing and underwriting consumer loan applications received by the company. This position screens consumer loan applications to determines acceptability of the credit request based on the organizations predetermined lending guidelines and the ability for the borrower to repay the loan. This position takes loans requests over the phone, online, and handles pre-approval requests. Requires management of high-volume calls, management of lending queues and provides back up for indirect lending. Responsible for management of all lending inquiries and channels.

Specific duties include: 

• Ensures that each approved application meets the company’s lending standards. The loan officer will underwrite and approve loans within the lending and pre-approval limits given to them in a pre- approved lending authority document and will use underwriting methodology by following the Consumer Lending policy and determining eligibility factors based on credit report and collateral values, employment history, tax forms, member assets, property value and other criteria.
• Maintain a knowledge of the direct, indirect, and green lending market by obtaining and reviewing competitor program information as needed. Looking for member solutions that serve the best interests of the member and the credit union. Maintain strict confidentiality practices for the protection and care of credit union members.
• Underwrite direct, indirect, and green loan applications according to policy and regulations. Underwrite small business loans according to policy and regulation. Help advance processors knowledge base and look to resolve/prevent fraud.
• Monitor assigned pipeline, keeping up on the tasks required between approval and closing to meet all program and service guidelines. Focus on providing excellent member, dealer, and vendor experience.
• Reach out to previous borrowers to review the mission of NEFCU, offer any new products and services that may be beneficial. Close any lending product and refer deposition offerings to the appropriate channel. Meet stated solution goals as part of NEFCU’s member relationship development culture. Look for cross-sell opportunities to expand relationships. Look to be an advocate for member and subject matter experts for internal and external teams.
• Provide back up as needed to the Consumer Lending Support staff by obtaining documentation to aid in processing and disbursing Direct, Indirect loans and assisting with Green Loan handling and producing daily and monthly loan reports.

 Skills and Qualifications:

• Three years to five years of similar or related experience, including preparatory experience in a financial institution including one to two years consumer lending experience or other comparable combination of education and experience.
• Familiarity with credit union products and operations in consumer lending. Experience with consumer lending software; processing and underwriting software required.
• Strong organizational, multi-tasking, data and information management, writing and member service skills.
• Strong written and verbal professional communication skills.
• Ability to work cooperatively with others, work efficiently and provide accuracy in a fast-paced environment.

E.O.E.

We're looking for an experienced Member Service Associate to join the NEFCU team at our Waterbury branch! This team member will listen attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncover member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refer members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.

E.O.E.

We're looking for an experienced Member Service Associate to join the NEFCU Colchester Service Center! This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.

E.O.E.

New England Federal Credit Union is looking for an experienced Microsoft 365 Engineer to join our team. As the Microsoft 365 Engineer, you will share your knowledge and hands-on experience in developing, implementing, and maintaining M365 with the team. The Microsoft 365 Engineer is responsible for the scoping, assessment, planning, design, testing, and technical documentation for the implementation and support of enterprise cloud solutions.  Related core technologies include Exchange, Teams, SharePoint, OneDrive, and Power Apps. You’ll leverage your expertise in these platforms to assess the current Microsoft environment and collaborate with colleagues to inspire and inform the organization on innovative solutions to address business requirements.  

Responsibilities: 

• Translate requirements into an architectural design and influence the deployment of key infrastructure components. 
• Design, configure, support, and maintain all facets of a Microsoft 365 tenant. 
• Plan and execute an end-to-end implementation of the target workloads. 
• Maintain a thorough understanding of existing and emerging Microsoft 365 and related core technologies. 
• Collaborate with business owners, software/hardware engineers and operations leadership to increase satisfaction and efficiency and set strategic M365 direction. 
• Teams Administration 
• SharePoint Administration and site design 
• Microsoft Intune deployment and administration 
• Microsoft Power Apps and Power Automate 
• Deepen NEFCU’s relationship with Microsoft Products 

Experience: 

• 5+ years of hands-on experience designing, implementing, and administering Enterprise Microsoft 365 solutions for collaboration and productivity such as Exchange Online, SharePoint, Teams, and One Drive in an engineering role.
• A minimum of 12+ years experience working in IT. 
• 5+ years of experience in SharePoint and M365 collaboration platform. 

• Extensive experience in M365 security, conditional access, and Power Shell 
• Experience writing and maintaining PowerShell scripts for automation and system efficiency. 
• Fluency with M365 product roadmaps and emerging features 

Preferred: 

• MS certifications (Microsoft 365 Fundamentals, Security Administrator, Enterprise Administrator, Security Administrator) 

• Education: Bachelors in a Technical Discipline – Computer Science, Mathematics, or equivalent technical degree (Desired not required) Years of Experience: 6+ years of experience or more

The HR Program Manager ensures that human resource programs support the long-term goals of the credit union. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource development, team development, skill development and partnership with peers and vendors. It is a flexible position available to help and partner with all HR disciplines. This position will especially focus on recruitment and talent development. 

Specific duties include:

• Plans, directs and administers human resource programs.
• Writes and revises job specifications and documents.
• Develops HR training programs, selects vendors and teaches courses.
• Researches, analyzes data and prepares monthly reports on HR trends, and proposes new HR project and program suggestions. 
• Reports on current program goals and progress.
• Reviews and updates program policies, guidelines and procedures.
• Partners with department heads, managers and staff on team member needs, program participation, and recommending available talent development programs.
• Performs need assessment discussions.
• Partners with all aspects of HR including talent acquisition, benefits planning/support, technology support and talent development.
• Use MS office skills and internet sourcing skills for developing presentations and program offerings.
• Performs other related tasks as assigned. 

Skills and Qualifications: 

• Bachelor's degree and ten years of business experience, including human resource or related experience; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
• Excellent verbal and written communication skills. 
• Considerable knowledge of principles and practices of human resource management, dynamics of employee development and professional growth, and training program design and presentation.
• Working knowledge of state and federal labor laws and regulations.
• Ability to compose and present comprehensive reports.
• Ability to plan, organize and present training activities to diverse employee groups.
• Excellent organizational skills and mindfulness.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.

E.O.E

New England Federal Credit Union is looking for a Human Resources Business Partner (HRBP) to join our growing team! This highly collaborative position will provide strategic HR advisory to Senior Leaders, mid-level managers and associates resulting in comprehensive human capital initiatives and programs to support and promote successful outcomes for the business. The position has a measurable impact on the success of the teams through providing human capital support, programs, and consultation.

Specific duties include:

• Build and maintain partnerships to foster trust and accountability with all stakeholders.
• Coach senior leaders and managers on how to improve their individual leadership skills.
• Create and deliver on complex initiatives including those that are cross-functional and have broad impact.
• Review and analyze complex, multi-faceted, and long-term business challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Provide forward looking, prescriptive human resources-based consultation, resulting in comprehensive human capital support for a complex business or function.
• Use understanding of business and enterprise goals to identify needs, opportunities, solutions, and risks relating to human resources programs and services, workforce productivity and engagement, organizational design and performance, talent management, and diversity and inclusion.
• Assess and consult on the impact of human capital strategies, approach, class, and program offerings, make recommendations for adjustments or enhancements, and ensure execution of the human capital plan to achieve business and risk objectives.
• Partner with executive and more experienced leaders to anticipate opportunities to influence and lead change that will improve individual, team, and enterprise performance.
• Embrace the Human Resources Operating Model by proactively and effectively collaborating with internal partners to positively influence outcomes.
• Leverage program offering across the organization.
• Collaborate with peers to deliver to the organization.

Skills and Qualifications: 

• Ability to effectively partner and influence at every level.
• Knowledge and understanding of organizational design.
• Strong project management skills
• Experience working with subject matter experts within multiple human resources disciplines such as talent development, talent management, compensation, talent acquisition, performance management, diversity, equity and inclusion and employee relations.
• Eight years to 10 years of Human Resources, Organizational Development, Consulting in a Business experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• A college degree in a related field preferred.

E.O.E.

New England Federal Credit Union/VSECU is looking for a dynamic, member focused Teller to join our team in Montpelier! If you enjoy helping others and have an interest in the financial industry, we want to speak with you!

The Teller provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered. 

Hours: Monday - Friday, 7:45am - 5:15pm

Specific duties include:

• Deposit cash, coins, and checks into deposit accounts 
• Process deposits with Canadian Currency Input coin slips into database 
• Process loan payments 
• Quote payoffs for auto and personal loans 
• Call for mortgage and home equity payoffs 
• Maintain basic knowledge of Credit Union products and services
• Process withdrawals for cash or official check.
• Balance own drawer with minimal assistance.

Qualifications: 

• Previous customer service experience preferred.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.
• Solid attention to detail and accuracy skills 
• No previous banking experience required.

Benefits include, but not limited to, medical, dental, vision, 401k match, vacation time, student debt relief, and continuing education resources.

E.O.E.

New England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, accurate, and polite interactions with members and follows policies and procedures over the phone, chat, and email while conducting transactions and servicing members. Demonstrates empathy for members’ needs. Has discovery conversations with members, addresses needs and goals when possible, and refers members to specialist when needed.

Specific duties include:

• Update all member information.
• Set up internal transfers and autopay.
• CD Future saver withdrawals and rebate fees.
• Provide and Post Consumer Loan Payoffs.
• Understand statements and check copies.
• Account Verification/ member security. 
• Assist with online banking and account line assistance.
• Knowledge of card applications, online functionality, mobile functionality, mobile wallet.
• Ability to task appropriate probing questions, correctly identify an engagement.
• Consistently meet engagement goals.

Skills and Qualifications: 

• A minimum of one year up to three years of similar or related experience, including preparatory experience
• Previous customer service experience in a fast-paced call center environment preferred
• Excellent communication skills to effectively and professionally communicate with members and staff
• Effective problem-solving skills
• Solid attention to detail and accuracy skills
• Superior customer service skills

E.O.E.

We're looking for an experienced Member Service Associate to join the NEFCU Harvest Lane branch! This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.

E.O.E.

Position description:

This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. This Teller position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch).

Specific duties include:

• Performs professional, friendly, efficient, and accurate teller transactions
• Follows policies and procedures established for the teller position
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
• Supports member inquiries through a working knowledge of financial transactions, products and services

Qualifications:

• High School degree or equivalent
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

EOE

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Saturdays 8:45am - 1:15pm through entire year and Monday - Friday 8am - 5pm during the summer months.

Position Description:

The Member Service Associate provides efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous experience with Microsoft Office required.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

The Senior Staff Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting the AVP Internal Audit with departmental oversight and other audit matters and projects. This responsibility includes developing internal audit scope, performing internal audit procedures, and preparing internal audit reports reflecting the results of the work performed under the guidance of the AVP Internal Audit. Work performed will include coverage of functional and business areas focusing on financial, operational, compliance and Information Technology processes.

Specific duties include: 

• Perform assigned audits both individually and in collaboration as part of the Internal Audit team. Lead audit work as auditor in charge, as requested. Conducts risk assessments of the individual business areas considered of moderate to high complexity, identifying and documenting controls in place to mitigate identified risks. Defines audit scope and objectives for the areas being audited. Develops testing plans relevant to risk and test objectives. Completes audit programs and documents results of audit work according to approved audit procedures and scope, and the Institute of Internal Auditors (IIA) Standards. Analyzes and concludes on the effectiveness and efficiency of the control environment. Determines whether established policies and procedures are being complied with consistently. Identifies control gaps and opportunities for improvement where applicable.
• Prepare quality written audit reports outlining strengths and weaknesses in the control environment and compliance with credit union goals, objectives, policy, procedures, and applicable laws and regulations. Additionally, reviews and edits internal audit reports prepared by other internal audit staff.
• Build effective working relationships with stakeholders to facilitate transparency and help drive control improvements. This includes validating factual accuracy of findings, clearly articulating and dimensioning issues, delivering and communicating audit statuses and results and recommendations to business area management, and working with management to ensure proposed action plans address the root cause of issues.
• Review and provide comments on audit workpapers prepared by other internal audit staff.
• Identify opportunities for and perform data analytics
• Lead and or perform issue validation audit work to validate the issues have been appropriately addressed in a sustainable manner.
• Assist outside auditors and regulatory examiners under the direction of the AVP Internal Audit.
• Oversee and complete all projects as assigned. Keeps management apprised of all critical issues.
• Participate in the continuous improvement of audit processes, including identification of continuous auditing opportunities and lessons learned with proposed action plans.

 Qualifications:

• Five years to eight years of similar or related experience, including preparatory experience.
• Active certification as a Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certified Information Systems Auditor (CISA), or Certified Credit Union Internal Auditor (CCUIA).

E.O.E.