The safecode may not show if the date on your computer is off by 45 days or more. If this is the case, you will need to adjust the computer settings to correct the date.
How can I prevent my safecode from remaining on the screen when I am done?
Once you have logged out of PC Banking, choose "Click HERE if your safecode is not listed or to change your profile" in the Safety Stamp area. Use your e-mail address and password to log in, and then you can choose the "Sign Off" link from the left side.
Can several people still use same computer for PC Banking?
Yes. The only difference is that with multiple users, you may not see your safecode presented on the first screen, and may need to click and enter your e-mail address and Safe2Login password.
Does Safe2Login send e-mails to me?
Yes, there are a few types of e-mails sent from Safe2Login. An activation e-mail is sent during registration. A temporary password e-mail is sent at your request if you have forgotten your password. An unlock code is sent if you get locked out of Safe2Login by selecting the wrong safecode.
What if my e-mail address changes?
You should update your e-mail address in Safe2Login, in case you ever need to receive a temporary password or unlock code. Look for "Click HERE if your safecode is not listed or to change your profile". Then enter your e-mail address and Safe2Login password, and you will see a link on the left for "Change Profile / View Safecode". Click this link to update your e-mail address.
What do the colored buttons (or "lights") in the Safe2Login area mean?
The server light can be red or green. Red means the image is being requested by the wrong server. Green means it's being requested from the correct server.
The session light can be grey, red or green. Grey is shown before the session is requested, which is the case when the PC being used is not recognized. Red means the session timed out, and that happens if you wait too long before picking the safecode. Green means that the session that was started when your PC was recognized was successfully passed between your browser, the PC Banking server, and the Safe2Login server.
The computer light can be yellow or green. Yellow means your PC is not recognized, green means it is recognized.
What does Server / Session / Computer mean?
"Server: PC Access" reflects that there has been a check to be sure the request is coming from the correct location (verifies IP address). "Session" means that the session has been validated as secure. "Computer" is where Safe2Login provides the name you have given that computer.
What does the Sign Off link do, and when should I use it?
The Sign Off link will clear your Safe2Login information (safecode and computer name) from the computer being used. You should use the Sign Off link if you are concerned about your safecode showing on the computer screen you are using. You would want to use Sign Off if you were using a public PC.
First complete your PC Banking use, then you can return to use the Sign Off link.
What is the availability of PC Banking?
PC Banking will be available almost 24 hours a day, every day. It will be unavailable for about 30 minutes on Wednesday mornings, beginning around 5:30 AM (ET).
What is BillPay?
BillPay is the ability to pay your bills electronically, no checks or stamps needed. The funds are taken directly from a Share Draft (checking) account on which you are listed first. See BillPay Frequently Asked Questions page for more information.
Can I download to Quicken, Money, Mint or other Personal Financial Management software?
NEFCU supports several industry standard download formats that are used by Personal Finance Manager (PFM) software. These formats include OFX, QFX, QIF and CSV. Refer to your PFM documentation for the specific interface options.
Additionally, the download button on the Transaction History page in PC Banking provides account-by-account download options.
Click here for Personal Financial Management Software FAQs.
Is it safe to access my accounts? Are my accounts secure?
NEFCU has taken many steps to ensure the security of our PC Banking system, making it a secure way to transact business with us. We have extensively tested our firewalls to provide system and transaction security through password protection, high-tech encryption and digital certification software, and some types of traffic have been disallowed for purposes of security. In addition, you will be required to use your member number and your valid Personal Identification Number (PIN) to access the system. For your protection, NEFCU recommends that you memorize your PIN and do not write it down (just like an ATM PIN). You should never give your PIN to anyone or let anyone see you enter your PIN when you are logging in to PC Banking. In addition, you should change your PIN periodically and do not use easily identified PINs, such as birth dates, years, etc. To better protect you, you will have only a limited number of tries to input the PIN correctly. If you accidentally become blocked from entering PC Banking, you will need to call TeleBranch or stop in to one of our branches for assistance, as we will need to reset your access from here.
As a visual cue to ensure the security is on, Internet Explorer will show you a closed padlock. As a means of protecting yourself and your information, we recommend clearing your cache after every session, which will clear the files from your Temporary Internet Files directory. An additional level of comfort should be taken in knowing that any mischievous or fraudulent activity against a federal financial institution, such as NEFCU, will be addressed by the highest level of law enforcement agencies.
Can anyone else see my account information? Is my information publicly available?
No, your information is kept confidential. PC Banking requires a combination of the correct member number and correct Personal Identification Number (PIN) to access any confidential information at NEFCU. Unless you share this information with others, no one but you will be able to access your account information through PC Banking or over the Internet.
How do I start using PC Banking?
You will need a Safe2Login Registration Code. To get the code, call 800-400-8790, Monday – Friday 7 AM - 7 PM or Saturday 9 AM - 3 PM. Once you have the Registration Code, proceed to this page and click the tab that says “Sign Up”.
How do I get a Registration Code?
Call 800 400-8790 or 802 879-8795, Monday - Friday 7 AM - 7 PM or Saturday 9AM - 3 PM.
Can my PC Banking Personal Identification Number (PIN) be alphabetical?
Your PIN may be any combination of numbers, letters and special characters. It must be between 7 and 10 characters long. PINs are case-sensitive.
When are my accounts affected? How current is the information on PC Banking?
The information you see is the exact information in the computer system at the time of your request. Most transactions you do through PC Banking are effective immediately. For example, if you transferred money from Share to Share Draft, the funds would be immediately available. During times when the Credit Union is closed, some transaction details will not be immediately available. Those details will be updated at the start of the next business day. Some transactions such as Mortgage, Visa, or Principal-Only Payments require additional processing, and may take up to two additional business days to post.
Can I transfer money to other member's accounts?
Yes, providing you know their member number, account type, and the first three letters of their last name.
Will I get a receipt for transactions done online?
We do not print or mail you a receipt, but there is a time and date stamped printable receipt generated at the end of each transaction that you can print and keep for your records.
Why can't I log in to PC Banking?
- Make sure you are entering your member number and your Personal Identification Number (PIN).
- Letters will not work in the member number field.
- Don't include a "# " symbol after entering your member number or PIN, just press the Login button.
- If you still can't get past the Login screen, please contact a Member Service Representative at 800 400-8790 or 802 879-8795, Monday - Friday 7 AM - 7 PM or Saturday 9 AM - 3 PM. We can verify your member number, or if you have forgotten your PIN, we can help you set up a new one. For security reasons, we cannot give out PINs over the phone.
I did a transaction through PC Banking, and my statement has the letters HB after the transaction. What does this mean?
When a transaction like a transfer is done through PC Banking, the letters HB are automatically displayed after the transaction, indicating that this was a Home Banking transaction, similar to the notation ATM on an ATM transaction or VR on an Accountline transaction. It is meant to be a reminder of how you performed the transaction.
Deposit information showed only (one) deposit, even though there were several (more) in account history. All deposits listed were EFT from my employer, but only the most recent appeared in deposit information.
This is exactly what the system is supposed to do. The Deposit button provides a list of the most current direct deposits into your account.
Why is the on screen response time slow?
Response time is controlled by a number of factors, including your computer hardware and Internet Service Provider. These may be affected by such things as your modem speed, processor speed and the amount of RAM available on your computer.
I am all done with my PC Banking session. What do I do now?
Once you have completed your session of PC Banking, just click on "Log Off". As an additional security measure, if there is no activity for 15 minutes, the system will automatically log you off. This will help prevent someone else from using your computer for unauthorized transactions in your accounts.
When I print, one side is getting cut off.
In most cases, the information being cut off is not vital, but if it is, please reset your browser's printing to Landscape format. This will give you a shorter, wider print.
When I print, I only get the icons across the top, not the information I really want. How can I fix that?
PC Banking uses something called frames, which is like having multiple windows open. As a result, if you want to print something, you have to tell the browser which window you wish to print by clicking your mouse within the frame you want printed. This activates the desired section and you will be able to print it.
I am having trouble making a Principal-Only Transfer - I don't see the account that I want to transfer from.
In PC Banking, you can only do a Principal-Only Transfer from accounts for which you are the primary owner (not the joint). A Member Service Representative can help you, or a possible online workaround is to first transfer from the account that you are the joint owner on to an account for which you are the primary owner, and then make the Principal-Only Transfer.
From what type of account can I make a scheduled transfer?
You can transfer from Share, Share Draft and Line of Credit accounts. The dropdown list of accounts will include those accounts from which you can make transfers. Accounts with no available balance will not show on the dropdown list.
What accounts can I make a scheduled transfer to?
Share, Share Draft, Credit Card payment accounts (S95s) and Future Saver Certificates.
Can I transfer from and to an account on which I am the joint member?
Yes.
I don’t see an account that I would expect to show on the Transfer From list.
If there are no funds available for an account it will not show as an option on the Transfer From list. (If you transfer any amount into the account, it will then show on the Transfer From list.)
Can I transfer to another member?
Yes.
How do I make a one-time scheduled transfer?
Enter the date that you want the transfer to occur in both the “Start Date” field and in the “End Date” field.
Can I transfer to my account at another institution?
No.
What does "bi-weekly" mean?
A bi-weekly transfer will occur every other week. For example, if you set up a bi-weekly payment to start on the 1st of the month, it will occur again on the 15th of the month.
Will I get a receipt for my scheduled transfer(s)?
No, there is no receipt. You can see completed transfers in Transaction History, and you can see Pending Transfers toward the bottom of the Transfers page.
What will happen if the funds are not available at the time of the scheduled transfer?
If the full amount of funds is not available, the transfer is not made. If it is a one time transfer (same start and end date), it will not be made in the future either, even if funds become available later. If it is a monthly transfer, the system will continue to try daily for a month. For biweekly, tries will continue for two weeks, for weekly, one week.
What will happen if the funds are not available at the time of the scheduled transfer but I have overdraft protection?
Funds are not made available through overdraft protection for scheduled transfers.
I see the letters “NOF” following the Transaction Number in some cases. What does that mean?
“NOF” is an internal code and can be ignored.
Will I receive notification if there is a problem with the transfer (funds not available, for example)?
No notice is generated. To check the status of your requested transfer, click the "View Status/History" link in the Scheduled Transfers area. You will either see “processed” or “We’re sorry, there was an error processing your request.”
Can I delete a transfer scheduled in the past that was not processed?
No.
How do I change a scheduled transfer?
1. Go to Transfers.
2. In the chart at the bottom of the page, in the “Transfer Number/Edit” column, click the link associated with the transfer that you wish to change.
3. Make your change.
4. Click “OK”.
How do I cancel a scheduled transfer?
1. Go to Transfers.
2. In the chart at the bottom of the page, in the “Cancel?” column, click the box associated with the transfer that you wish to cancel
3. Click the “Cancel Scheduled Transfers” button.
4. On the next screen, click “OK”
Can I modify or cancel a payment to a loan that the credit union has scheduled?
You are not able to cancel or modify a payment to a loan that the credit union has scheduled on your behalf (such as a loan autopay). If you attempt to cancel this type of transfer you will see a message that says “Cancellation is not allowed for scheduled transfer authorization number #####. Please contact the credit union.”
Can I modify or cancel a transfer (other than an autopay) that the credit union has scheduled?
You can cancel or modify this type of transfer (such as a regular transfer to a savings account.) If you find that you are unable to do this call us at 800-400-8790 so that we can make an adjustment to allow you that access.
What time of day does the transfer happen?
The transfers are done prior to 8:00 AM, except on Credit Union holidays when they are made in the AM (no specific time).
How far in the future can I date a scheduled transfer?
You may schedule for any future date.
Can I set up a scheduled transfer to make a Visa payment?
Yes, you can set up scheduled transfers to pay your Visa. If you also have autopay set up for Visa, the scheduled transfer will affect the autopay as follows:
- If you are set up to pay Ending Balance on Statement, and you make a scheduled transfer to pay the previous month's balance prior to the time autopay occurs (two days before the due date), no autopay payment will be deducted. If the scheduled transfer is made after autopay is run, you will have paid the balance twice.
- If you are set up to pay Minimum Payment Due, and you make a scheduled transfer prior to the time autopay occurs (two days before the due date), the amount of your transfer will be deducted from the autopay amount. (Example - minimum payment is $75, you schedule a transfer of $50 prior to the time autopay occurs, then autopay will only deduct $25.)
- If you are set up to pay a Fixed Amount, and you make a scheduled transfer which is less than the full balance on the card prior to the time autopay occurs (two days before the due date), autopay will occur and deduct the full fixed autopay. (Example - you schedule a transfer of $250, your autopay is set for $500. If your balance is greater then $250, the full payment of $500 will still be deducted by autopay).
Note: Autopay allows special options, such as always paying the minimum, or always paying the full balance. If you wish to set up autopay for Visa, call 800-400-8790.
I signed up for eMembership and Account Alerts, but I am still getting paper statements.
When you first click the "eStatements & Alerts" link in PC Banking, you first agree to disclosure for the service, and you get information about activating your email. After that, look for the eStatements link, where you click on an additional agreement concerning eStatements.
When I click on an eStatement link nothing happens.
This may be caused by a problem with Adobe Acrobat Reader. For a short-term fix, try opening the Acrobat program, then click on the statement link. For a more comprehensive solution to this problem, you may need to look into your Acrobat version and relevant updates, and browser settings having to do with how pdfs are displayed. (For example the browser should be set to "display pdf in browser".)
This is probably due to a pop-up blocker setting.
eStatements show in a new browser window ("pop-up"), so you may need to adjust the pop-up blocker security settings on your computer as follows:
- Allow pop-ups for the following sites. (Click here for Windows XP Internet Explorer Instructions)
- pcaccess.nefcu.com
- nefcu.billsupport.com
- info.nefcu.com
If your browser differentiates between http and https, enter these sites as https.
- Check the following applications for pop-up blockers (refer to your software documentation for instructions):
Personal firewalls such as Tiny Firewall or Black Ice
Spyware and Adware blockers such as Spybot, Aiepk, iClean. Adaware
Additional Toolbars such as Yahoo, Google, NetZero/Juno, AOL, MSN, Earthlink. Many times pop-up options can be set by right-clicking on these toolbars.
Sometimes you may not be aware that you have another Toolbar operating. Here's an example of what your screen might look like with a Yahoo Toolbar turned on.
- You can generally override a pop-up blocker by holding down the SHIFT or CONTROL key while clicking on the BillPay (or eStatement) link. Continue to hold SHIFT or CONTROL until the new window pops up (this may take up to 2 minutes).
- NEFCU uses in session "cookies" during transactions. To use BillPay your computer must accept cookies. Refer to this Google document for specific browser instructions.
Additional Resources for Pop-Up Blockers
WinXP Internet Explorer
Yahoo! Toolbar Help
Juno Turbo Pop-Up Blocker Help
AOL Pop-Up Blocker Help
Earthlink Pop-Up Blocker Help
Mozilla / Netscape Pop-Up Help
Firefox Pop-Up Blocker Info
Opera Pop-Up Info
MSN Pop-Up Blocker Help
Articles Concerning Internet Explorer:
Microsoft: A New Window Appears When You Visit Some Web Sites
Microsoft Internet Explorer: Prevent Pop-up Ad Windows When Browsing
Windows XP Internet Explorer Instructions:
In Internet Explorer select Tools/Internet Options
Select the General Options tab
In the Temporary Internet Files section in the middle of the page, click on the Settings button.
In the section about Check for newer versions of stored pages, select Every Visit to the page
Click on OK, once this is done.
Click the Delete Files button in the same section (this may take a few minutes). This deletes any temporarily cached files related to our site.
Select the Privacy tab
In the Web Site Settings section, select Edit or Settings. This will allow you to specify our site to allow cookies.
Add https://nefcu.billsupport.com to the Address of Web site box; click "Allow".
In the Pop-up blocker section, click on the Settings button and again add the https://nefcu.billsupport.com, pcaccess.nefcu.com, and info.nefcu.com addresses; click OK, then Apply (if not grayed out).
Close all browser windows, re-start your computer, and try going into eStatements again.
Can I get Account Alerts on my phone?
Yes, as either txt of email.
Will I see an Electronic Deposit Account Alert if I receive a wire?
No, funds received as a wire do not trigger this alert. If you are watching to see if a wire arrives, you might use an Account Balance Alert to let you know when the balance has changed.
Why did I get a "Connection Expired" message when using PC Banking?
For security purposes, PC Banking will automatically sign you off after a period of 15 minutes of inactivity. When this happens, you will get a message that informs you that "Your connection has expired". This message may appear before the 15 minute time period is up, due to PC Banking's need to place cookies on your computer. Among other functions, these cookies regulate PC Banking's inactivity timer. If you configure your browser to warn before accepting "cookies", and you do not accept them, the timer doesn't work as intended, and the "connection expired" message appears more frequently. The solution to this is to sign back on to PC Banking, and when the "cookie" warning appears, accept it. This will prevent an early "connection expired" message from occurring.
I tried to sign on to PC Banking, but got a message stating "Your Financial Institution is Not Available"
From time to time, PC Banking is unavailable due to routine maintenance, software upgrades, and other system work. PC Banking is unavailable for about 30 minutes on Wednesday mornings, beginning around 5:30 AM (ET). If you get the message, try back in 15 minutes. If you continue to get the same message, please contact TeleBranch or use Accountline to perform your transaction.
In PC Banking, I am missing the horizontal green navigation bar (Accounts, Transfers, Statements, etc.).
Confirm that you are using Microsoft's Internet Explorer 6 or 7 or Firefox or Safari.
Be sure to access PC Banking by first going to www.nefcu.com, then proceed to PC Banking – do not use a favorite or bookmarked page to get to PC Banking.
If you have your Favorites list open in browser window, close Favorites. Be sure to open the browser window to it maximum size.
If the issue is not resolved, make these adjustments:
Clear temporary files from your browser.
Clearing Cache in Microsoft® Internet Explorer 6.0
- Click Start and select Settings, then Control Panel.
- Double-click Internet Options to open Internet Properties.
- Click Delete Files.
- Click OK on the Delete Files dialog box.
- Click OK.
Clearing Cache on Microsoft® Internet Explorer 7.0
- Click Start and select Settings, then Control Panel.
- Double-click Internet Options.
- Click the General tab.
- Click Delete under the Browsing History section.
- Click Delete Files in the Delete Browsing History dialog box.
- Click Close.
- Click OK.
- Close and relaunch your browse.
Clearing Cache on Firefox 2.0
- Click Tools and select Options.
- Click the Advanced icon and click the Network tab.
- Click Clear Now under the Cache section.
- Click Ok.
- Exit and relaunch the browser.
Safari 1.x for Macintosh
- Click the Safari menu and selectEmpty Cache.
- Click Empty on the Are you sure message box.
- Exit and relaunch the browser.
Safari 2.0 for Macintosh
- Click the Safari menu and selectEmpty Cache.
- Click Empty on the Are you sure message box.
- Exit and relaunch the browser.
Set the browser to check for a new version of the page each time it loads.
Close the browser and re-open.
I am having trouble getting to Visa Online Access.
- If you have a foreign address, you will not be able to use Visa Online Access.
- Be sure to connect to nefcu.com directly, not through a "favorite" link (favorites may launch a cached page). To do this, go to nefcu.com and then click on PC Banking.
- Check that your browser trusted sites list includes:
- pcaccess.nefcu.com
- nefcu.billsupport.com
- info.nefcu.com
- Clear your browser's cache (delete temporary internet files).
In Visa Online Access, links will not work for me. (For example, I can't get to "Current Activity, Statement History). I receive a message that says "unable to identify an active session . . ."
You will need to adjust browser settings so that third-party cookies are accepted. If unsure how to do this for your particular browser type and version, you can do a Google search for instructions.
When I click on an eStatement or on BillPay, either nothing happens OR I get a message about a pop-up blocker.
This is probably due to a pop-up blocker setting.
BillPay and eStatements show in a new browser window ("pop-up"), so you may need to adjust the pop-up blocker security settings on your computer as follows:
- Allow pop-ups for the following sites. (Click here for Windows XP Internet Explorer Instructions)
- pcaccess.nefcu.com
- nefcu.billsupport.com
- info.nefcu.com
If your browser differentiates between http and https, enter these sites as https.
- Check the following applications for pop-up blockers (refer to your software documentation for instructions):
Personal firewalls such as Tiny Firewall or Black Ice
Spyware and Adware blockers such as Spybot, Aiepk, iClean. Adaware
Additional Toolbars such as Yahoo, Google, NetZero/Juno, AOL, MSN, Earthlink. Many times pop-up options can be set by right-clicking on these toolbars.
Sometimes you may not be aware that you have another Toolbar operating. Here's an example of what your screen might look like with a Yahoo Toolbar turned on.
- You can generally override a pop-up blocker by holding down the SHIFT or CONTROL key while clicking on the BillPay (or eStatement) link. Continue to hold SHIFT or CONTROL until the new window pops up (this may take up to 2 minutes).
- NEFCU uses in session "cookies" during transactions. To use BillPay your computer must accept cookies. Refer to this Google document for specific browser instructions.
Additional Resources for Pop-Up Blockers
WinXP Internet Explorer
Yahoo! Toolbar Help
Juno Turbo Pop-Up Blocker Help
AOL Pop-Up Blocker Help
Earthlink Pop-Up Blocker Help
Mozilla / Netscape Pop-Up Help
Firefox Pop-Up Blocker Info
Opera Pop-Up Info
MSN Pop-Up Blocker Help
Articles Concerning Internet Explorer:
Microsoft: A New Window Appears When You Visit Some Web Sites
Microsoft Internet Explorer: Prevent Pop-up Ad Windows When Browsing
Windows XP Internet Explorer Instructions:
In Internet Explorer select Tools/Internet Options
Select the General Options tab
In the Temporary Internet Files section in the middle of the page, click on the Settings button.
In the section about Check for newer versions of stored pages, select Every Visit to the page
Click on OK, once this is done.
Click the Delete Files button in the same section (this may take a few minutes). This deletes any temporarily cached files related to our site.
Select the Privacy tab
In the Web Site Settings section, select Edit or Settings. This will allow you to specify our site to allow cookies.
Add https://nefcu.billsupport.com to the Address of Web site box; click "Allow".
In the Pop-up blocker section, click on the Settings button and again add the https://nefcu.billsupport.com, pcaccess.nefcu.com, and info.nefcu.com addresses; click OK, then Apply (if not grayed out).
Close all browser windows, re-start your computer, and try going into BillPay or eStatements again.
I am seeing a message "this page contains secure and non-secure items . . ." Is this a problem?
Technically, the message means that the images or CSS being used on the page are being requested from different sources (some secure and some not secure). The risks are minimal - in fact some browsers will give a warning, and some will not, for the same pages. If you do choose "no", the browser just won't request the foreign image.
I got the message "There has been a problem during transit. Your browser may not be supported. Please sign on again." What does this mean?
This error can occur for several reasons. One reason may be that you need to have Java enabled in your browser. The error may also occur if your browser is configured to "not accept cookies". You may set your browser to warn before "accepting cookies", but you must accept any "cookies" sent by PC Banking. Another reason this error may occur is if your browser is functioning in a non-secure protocol. Check your address line and make sure it begins with https://. The 's' indicates acceptance of the secure transfer protocols so important to secure transaction via the Internet.
Accepting Third-Party Cookies
Cookies are required for PC Banking; NEFCU is diligent in ensuring that the cookies we issue are secure. Not all website operators are as trustworthy, so users may want to be cautious about accepting cookies. There are some precautions that users can take to limit the cookies that are accepted on the PC. One setting option is to “Prompt” for acceptance of Third-Party Cookies; this puts the user in the driver’s seat relative to cookie security. With this setting, the user will be prompted once to accept Safe2Login and Visa session cookies. The cookies will live on the PC until they are cleared or expire. These NEFCU cookies are secure and are necessary in order to secure the web information for NEFCU PC Banking sessions.
Tips for Using PC Banking
- Available and Balance may be different due to transactions that occurred after the end of the previous business day and before the start of the next day.
- Make Visa payments by transferring funds to your S95 VISA PYMT account or to your CRCD CREDIT CARD account - either one works.
- Make Mortgage payments by transferring funds to your MORTGAGE LOAN account. (If you have selected principal-only payment it will be called an S99 account.)
